Reception clerk and visitor banner image

2016-2017 Annual Report

Patients. Partners. Possibilities.
The Ministry of Health and Long-Term Care’s Patients First: Action Plan for Health Care is Ontario's plan for building a healthcare system that is patient-centered. Patients First is designed to deliver on one clear health promise – to put people and patients first by improving their healthcare experience and their health outcomes. Minister Hoskins’ goals are to improve access, connect services, support people and patients and sustain the system for future generations.

2016-17 was the first year we were guided by our new Strategic Plan. Entitled, “Kaleidoscope of Care,” it is told from the perspective of “Emily” – who represents every patient and family member cared for at Bluewater Health in the past, present, and future. This past year, we made great strides in each of our four priorities, directed by our Mission, Vision and Values, and underpinned by innovation. In our 2016-2017 Annual Report, we highlight many accomplishments that contributed to Emily’s care experience and about which we are proud – and which demonstrate we are delivering on the Ministry’s expectations. Within this report you can view highlights of the year, financial statements and a short video of achievements and celebrations.

Specifically looking at Quality Care, our collaboration with Canadian Mental Health Association and other organizations increases access to care for those with mental health and addictions services needs. We created a Community Collaborative Committee to integrate work on more effective transitions for patients across the care continuum. We received capital funding to continue our Master Planning and collaboration with the Town of Petrolia to continue to meet the health needs of our rural communities into the future.

Despite years of underfunding, under Outstanding Performance, we have worked diligently and creatively to not only balance the current budget, but also to lay the groundwork for future success and improvements. Approximately 80% of our funding comes from the Ministry and the rest through the generosity of our community. Our staff, professional staff and volunteers are increasingly aware of the role they each play in providing quality care through the optimum use of our resources.

In the area of Exceptional Relationships, we’ve already mentioned examples of our collaboration with others, and we continue to expand the involvement of our Patient Experience Partners across our organization to enhance patient and family-centred care. Their role is ingrained in our organization as they are engaged in meaningful and important work from system design to program implementation as they help guide our work and relationships. Their contribution to our hospitals is truly best-in-class.

With each of the changes and opportunities of the past year, staff, physicians and volunteers have been resilient, engaged, and dedicated to our mission: we create exemplary healthcare experiences with patients and families every time. Under Inspired People we have continued to focus on our care providers, with special attention to a culture of kindness, learning and employee well-being. Our Healthy Living Team is developing initiatives to focus on five pillars of healthy living: recognition, nutrition, spiritual, physical and mental wellness. We know that taking care of the mental and physical health of our hospital family allows them to be their best selves to provide the best care for Emily.

Our plan IS contributing to improved experiences and outcomes for our patients, and, together with our partners, we are benefitting our community. The daily commitment to service at the front lines of our dedicated and engaged staff, professional staff and volunteers results in endless possibilities. 
Together we are proud and humbled to care for the residents of Sarnia-Lambton,
Mike Lapaine, President and CEO                                               Wayne Pease, Board Chair