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2015-2016 Annual Report

My Promise to Emily
2015-2016 was a time of achievement, challenge, opportunity, and promise.

We began the year by earning the designation ‘Best Practice Spotlight Organization’ from the Registered Nurses Association of Ontario. The designation culminated a three-year journey during which over 100 best practice champions led implementation of best practice guidelines supporting safe, quality, patient and family-centred care (PFCC).

As part of our efforts to embed PFCC more deeply throughout our hospitals, we came together to make a promise to Emily, who represents every patient and family we have cared for in the past, are currently caring for, and will care for in the future. Our pledge is made up of four commitments that remind us that whichever role we have, we all contribute to Emily’s experience of care. My Promise to Emily means each of us at Bluewater Health will:
  • Respect you as an individual on a unique healthcare journey.
  • Take time to address your concerns and calm your fears.
  • Involve you whenever decisions are being made about you.
  • Be your advocate.
In our 2015-2016 Annual Report, we highlight these and other accomplishments that contributed to Emily’s care experience and about which we are proud. From enhanced services for people with mental health and addiction, added medical specialists, improvement in wait times and access to care, and investments in our people, equipment, technology and facilities – your local hospitals continue to evolve to meet the needs and expectations of our patients and families, funders and health service partners.

Within this report you can view highlights of the year, financial statements and a short video of achievements and celebrations.

These achievements support the five strategic priorities to which we committed in our 2013-2015 Strategic Plan: Quality Care, Outstanding Performance, Inspired People, Exceptional Relationships and A Culture of Innovation. The 2016-2021 Strategic Plan, Kaleidoscope of Care, will further embed goals to continually raise the bar. The plan acknowledges the ever-shifting healthcare landscape, the critical relationship with others, and the interconnectivity between the four priorities and eight goals. Please take a look, and tell us what you think.

With each of the changes and opportunities of the past year, staff, physicians and volunteers have been resilient, engaged, and dedicated to your care. Together we share a mission to create exemplary healthcare experiences with patients and families every time.

I promise,
Mike Lapaine, President and CEO                                               Lorri Kerrigan, Board Chair