Compliments & Concerns

Patient and Family Feedback

Bluewater Health is committed to providing an exemplary patient experience inclusive of patient and family-centred care:   

  • Dignity and Respect
  • Information Sharing  
  • Collaboration
  • Participation

Our goal is to provide exemplary experiences to patients and families each and every time.  Whether you have a compliment or a concern about the care we value your insight and we’d like to hear from you.

What to do if you have a concern

To start, you may wish to speak with your care providers directly or take the matter up with your attending physician or the unit leader. If you don't feel satisfied after this, please feel free to contact the Patient Experience office for help. Bringing your concern forward as soon as possible will best ensure the most timely response.

You may contact the Patient Experience Office by phone or email to provide us your feedback.  You can speak with us privately, in person, over the phone or contact us by email or mail.  The staff will share your feedback with the clinical area and help ensure we collaborate and support you with your inquiry or concern and help to answer any questions you may have about your care.

Indigenous patients, families and caregivers may choose to contact the Indigenous Patient Navigator at 519-464-4400 Ext. 8815. More information is available on our website on the Indigenous Navigation Services page.

Lisa Hawthornthwaite
Patient Experience Specialist
(519) 464-4436

Patient Survey

We want to partner with our patients and their families to design the best possible care. When patients tell us about their unique healthcare experiences, we get an inside look at what is most important to them. By letting us know what we are doing right and what we need to improve, patients have the opportunity to improve the overall hospital experience for future patients and families.

All feedback is utilized to create opportunities for improvement.  The patient experience survey is mailed monthly by NRC Health, a company that specializes in hospital surveys. On behalf of Bluewater Health, the company mails questionnaires to randomly selected patients who have been discharged from the hospital. If you receive a survey, please take the time to answer the questions and mail it back. All answers are kept confidential.

Bluewater Health may also collect information about your experience as a patient through a follow-up telephone call. The call is placed by a healthcare professional or a volunteer who will ask you questions about your experience while in our care.

You can also share your concerns through Contact Bluewater Health. 

Thank you for your feedback!

Maps & Directions

Bluewater Health’s programs and services are distributed across two locations, Bluewater Health in Sarnia and Charlotte Eleanor Englehart Hospital of Bluewater Health in Petrolia. 

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Emergency Care

Bluewater Health’s Emergency Department (ED) provides safe, quality emergency nursing and medical care to patients.

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Locate a Patient

Find or contact a patient by telephone, email or e-card.

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Compliments & Concerns

We are always looking for ways to improve, and welcome your questions, comments, suggestions and concerns. If you’re in hospital, please speak to the hospital staff.

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