We are always looking for ways to improve, and welcome your questions, comments, suggestions and concerns.
If you’re in hospital, please speak to the hospital staff. You may choose to direct your comments or concerns to your nurse, unit manager or another member of the healthcare team.
Click here to see how our complaints process works.
You can also contact our Patient Experience Specialist, Lisa Hawthornthwaite. The Patient Experience Specialist responds to patient and family issues, questions, compliments and concerns, and makes sure the wisdom and perspectives of our patients and their families are reflected in all levels of decision making at the hospital.
Patient Experience Specialist
We want to partner with our patients and their families to design the best possible care. When patients tell us about their unique healthcare experiences, we get an inside look at what is most important to them. By letting us know what we are doing right and what we need to improve, patients have the opportunity to improve the overall hospital experience for future patients and families.
A patient satisfaction survey is distributed monthly by National Research Corporation Canada, a company that specializes in hospital surveys. On behalf of Bluewater Health, the company mails questionnaires to randomly selected patients who have been discharged from the hospital. If you receive a survey, please take the time to answer the questions and mail it back. All answers are confidential.
Bluewater Health may also collect information about your experience as a patient through a follow-up telephone call. The call is placed by a healthcare professional who will ask you questions about your experience while in our care.
You can also share your concerns through Contact Bluewater Health.
Thank you for your feedback!