Strengthen Patient and Family-Centred Care

Appreciating the Family Role in Patient Well-Being

Patient and Family-Centred Care (PFCC) is an approach to the planning, delivery, and evaluation of healthcare, grounded in mutually beneficial partnerships among patients, families and healthcare providers. It’s founded on the understanding that the family plays a vital role in ensuring the health and well-being of patients. The patient experience is what we strive to excel at – and measuring it will provide an opportunity to improve care, enhance strategic decision-making, meet patients’ expectations, effectively manage and monitor healthcare performance and document benchmarks for the organization.