Visiting a Patient


Bluewater Health’s top priority is to support patients’ care journey while recognizing our need to keep all patients, staff and community members safe. In accordance with Ministry of Health and public health directives, Bluewater Health is limiting access to patients to minimize the number of people in the hospital. Due to the COVID-19 pandemic, visitor restrictions are in effect. Read more here. 

Families are a vital care partner to patients in their recovery. We recognize that family members, friends and loved ones play an important part of a patient’s care experience, and we encourage the involvement of family or loved one during your stay. 

We are partners in care with you and your family.

At the beginning of a hospital experience or emergency room visit at Bluewater Health, patients are asked to define their ‘family’ and how they will be involved in care and decision-making. Patients identify who may be present during rounds, change of shift report, exams and procedures, and who may have access to written or electronic clinical information.

Currently, between 2:00 and 7:00 designated family/care partners will enter the Sarnia hospital through the front door for signing in, COVID 19 screening, infection control information, and arm band identification. 

Please read more here.

Patient Virtual Visit

Due to COVID-19, Bluewater Health currently has restrictions in place limiting family support and visiting in the hospital – but that doesn’t mean you can’t connect with your loved ones. Please let us know if you would like to schedule a 15-minute virtual visit with a loved one in hospital.

Virtual Visit Request 

Many phones, tablets, and computers have free and easy ways to communicate with friends and family via video, voice or text*. Please see this patient resource for connecting with loved ones.

Pet Visitation

We recognize the healing benefits of pet visitation. We have a policy to guide such visits in non-acute areas of the hospitals. For the safety, health and comfort of all patients, our policy includes requirements for advance notice and scheduling, proof of proper immunizations and pet hygiene considerations. Please discuss these requirements with your care provider who will assist you with the proper process.

Maps & Directions

Bluewater Health’s programs and services are distributed across two locations, Bluewater Health in Sarnia and Charlotte Eleanor Englehart Hospital of Bluewater Health in Petrolia. 

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Emergency Care

Bluewater Health’s Emergency Department (ED) provides safe, quality emergency nursing and medical care to patients.

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Patient Virtual Visit

Due to COVID-19, Bluewater Health currently has restrictions in place limiting family support and visiting in the hospital – but that doesn't mean you can't connect with your loved ones. Please let us know if you would like to schedule a 15-minute virtual visit with a loved one in hospital.

Read more

Locate a Patient

Find or contact a patient by telephone, email or e-card.

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Compliments & Concerns

We are always looking for ways to improve, and welcome your questions, comments, suggestions and concerns. If you’re in hospital, please speak to the hospital staff.

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