Visiting a Patient

Families are a vital care partner to patients in their recovery. We recognize that family members, friends and loved ones play an important part of a patient’s care experience, and we encourage the involvement of family and loved ones during your stay. We are partners in care with you and your family.

At the beginning of a hospital experience or emergency room visit at Bluewater Health, patients are asked to define their ‘family’ and how they will be involved in care and decision-making. Patients identify who may be present during rounds, change of shift report, exams and procedures, and who may have access to written or electronic clinical information.

We do not view family as visitors. Bluewater Health supports family access outside of regular visiting hours. Visitors are requested to respect visiting hours, and the number of people welcomed at the bedside at any one time will be determined in collaboration with the patient and family.

If an outbreak of infection requires visitor restrictions, staff will collaborate with the patient and family to ensure that selected family members are still welcomed to assure safety and offer emotional support to the patient. 

Between 8:30 pm and 6:00 am, family members are encouraged to enter the Sarnia hospital through the front door, where there is an intercom with direct access to Security staff who can open the doors. In Petrolia, the entrance is through the Emergency Department, and nursing staff will respond to the intercom.

Pet Visitation

We recognize the healing benefits of pet visitation. We have a policy to guide such visits in non-acute areas of the hospitals. For the safety, health and comfort of all patients, our policy includes requirements for advance notice and scheduling, proof of proper immunizations and pet hygiene considerations. Please discuss these requirements with your care provider who will assist you with the proper process.

Maps & Directions

Bluewater Health’s programs and services are distributed across two locations, Bluewater Health in Sarnia and Charlotte Eleanor Englehart Hospital of Bluewater Health in Petrolia. 

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Emergency Care

Bluewater Health’s Emergency Department (ED) provides safe, quality emergency nursing and medical care to patients.

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Locate a Patient

Find or contact a patient by telephone, email or e-card.

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Compliments & Concerns

We are always looking for ways to improve, and welcome your questions, comments, suggestions and concerns. If you’re in hospital, please speak to the hospital staff.

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