What to Expect at Bluewater Health

Bluewater Health is gradually re-establishing services and programs at the hospital to meet the community’s healthcare needs and protect the health and safety of patients and staff. Several changes have been implemented at the hospital in response to the COVID-19 pandemic to keep our patients, staff and hospital environment safe.

You will see physical changes to protect the health of patients and staff, such as how people move through and wait in the hospital to allow physical distancing, as well as increased cleaning. Staff in all areas of the hospital are wearing masks unless they are alone in a room with the door closed or in a designated eating area, appropriately distanced. It is expected no more than four people will share an elevator.

The hospital’s current visitor and family policy is on our website. We are temporarily limiting visitors and family members of patients to prevent transmission of the virus. There are exceptions to allow one essential support person identified during the appointment booking.

Patients will receive instructions on where to park and enter when your appointment is booked.

When arriving for appointments please note the following:

  • Arrive 10 minutes before your scheduled appointment time. If arriving earlier, you may be asked to remain in your car or a suitable location to ensure we are able to maintain physical distancing inside the building.
  • Enter the parking lots off Maria Street in Sarnia and Dufferin Avenue in Petrolia to park – at this time parking is free.
  • A greeter will welcome you outside the entrance.
  • Hospital staff will ask you to provide appointment information.
  • Screeners will ask you about any new cough, fever, or shortness of breath, and whether you’ve been directed to self-isolate over the last two weeks.
  • You will be given instructions about how to safely move through the hospital.
  • If you have a mask, please bring it with you. If you don’t, we will provide one. You will be expected to wear a mask for the duration of your time in the hospital.

Entering the Hospital through the Main Entrance in Sarnia

Some patient groups will enter the hospital through the main entrance at the main/visitor parking lot. Enter the main/visitor parking lot off Maria Street.

What to expect when arriving for an appointment if directed to the main entrance

Entering the Hospital through the Underground Parking Garage in Sarnia 

Some patient groups such as those with appointments in oncology, dialysis, pulmonary function or rehabilitation services, or for diagnostic tests such as CT or MRI, will enter the hospital through the entrance in the underground parking garage. Enter the underground parking off Maria Street. 

What to expect when arriving for an appointment if directed to the entrance in the underground parking garage

Entering the Hospital through the Visitor Parking Lot in Petrolia

Bluewater Health has not opened clinics in the Petrolia hospital at this time. Please check back often for updated information about the Petrolia hospital.

 

What to expect once inside the hospital for an appointment

Maps & Directions

Bluewater Health’s programs and services are distributed across two locations, Bluewater Health in Sarnia and Charlotte Eleanor Englehart Hospital of Bluewater Health in Petrolia. 

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Emergency Care

Bluewater Health’s Emergency Department (ED) provides safe, quality emergency nursing and medical care to patients.

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Patient Virtual Visit

Due to COVID-19, Bluewater Health currently has restrictions in place limiting family support and visiting in the hospital – but that doesn't mean you can't connect with your loved ones. Please let us know if you would like to schedule a 15-minute virtual visit with a loved one in hospital.

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Locate a Patient

Find or contact a patient by telephone, email or e-card.

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Compliments & Concerns

We are always looking for ways to improve, and welcome your questions, comments, suggestions and concerns. If you’re in hospital, please speak to the hospital staff.

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